Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
When Auto Answer is enabled, calls offered to the agent, including consults, transfers and conferences, are answered automatically even when the agent is Idle.
Checked 2026-10-02
calls offered to the agent will be answered automatically, even when the agent is in Idle state
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section Auto Answer Feature
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-auto-answer-while-idle. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-auto-answer-while-idle
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-auto-answer-while-idle,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-auto-answer-while-idle},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-auto-answer-while-idle},
note = {Source note wxcc-agent-state-troubleshooting-auto-answer-while-idle, checked 2026-10-02}
}