Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
Agents can set Available on all channels at once, which resets each channel's timer, or toggle voice, chat, email and social individually and confirm with an Apply button.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02; per-media state control introduced 2026-04-30
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section State Transitions and Changes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-apply-button. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-apply-button
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-apply-button,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-apply-button},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-apply-button},
note = {Source note wxcc-agent-state-troubleshooting-apply-button, checked 2026-10-02}
}