Source note · Onboarding agents in Webex Contact Center
Once wrap-up is complete and a wrap code is selected, the agent returns to available status on telephony.
Checked 2026-09-30
Once wrap-up is complete and a wrap code is selected, the agent returns to available status on telephony.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Wrap-up state section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-wrapup-returns-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-wrapup-returns-available
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-wrapup-returns-available,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-wrapup-returns-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-wrapup-returns-available},
note = {Source note wxcc-agent-onboarding-setup-wrapup-returns-available, checked 2026-09-30}
}