An agent counted as Premium at any point during a billing period is counted as one Premium licence for that period.

Checked 2026-09-30

if counted as Premium at any point during the period, they will be considered Premium
Vendor
Cisco
Product
Webex Contact Center
Subsystem
licensing
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-premium-once-counted. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-premium-once-counted

BibTeX

@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-premium-once-counted,
  title  = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-premium-once-counted},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-premium-once-counted},
  note   = {Source note wxcc-agent-onboarding-setup-premium-once-counted, checked 2026-09-30}
}

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