Source note · Onboarding agents in Webex Contact Center
Agents start in an idle state after signing in to Agent Desktop and must set themselves Available, across all channels or per channel, before contacts are routed.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent states overview
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-idle-after-signin. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-idle-after-signin
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-idle-after-signin,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-idle-after-signin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-idle-after-signin},
note = {Source note wxcc-agent-onboarding-setup-idle-after-signin, checked 2026-09-30}
}