Source note · Onboarding agents in Webex Contact Center
Under concurrent-agent licensing, an agent is counted if signed in for at least one minute in each of four consecutive 15-minute sampling periods, and usage is the highest number of simultaneously signed-in agents.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Contact Center license consumption and reporting — Cisco · tier 2 current vendor documentation · Concurrent agents section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-concurrent-count. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-concurrent-count
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-concurrent-count,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-concurrent-count},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-concurrent-count},
note = {Source note wxcc-agent-onboarding-setup-concurrent-count, checked 2026-09-30}
}