Source note · Webex AI Agent Studio scripted and autonomous agents
The Virtual Agent V2 activity exposes 3 flow outcomes: Handled when the virtual agent completes execution, Escalated when the call must go to a human agent, and Errored for any error scenario.
Checked 2026-09-04
Handled - The outcome is invoked when the virtual agent execution is completed. Escalated - The outcome is invoked when the call is required to be escalated to the human agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex AI Agent Studio
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agents in flow, Voice, Outcomes
Cite this note
APA
WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-vav2-three-outcomes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-vav2-three-outcomes
BibTeX
@misc{warmtransfer-claim-wxcc-aas-vav2-three-outcomes,
title = {Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-vav2-three-outcomes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-aas-vav2-three-outcomes},
note = {Source note wxcc-aas-vav2-three-outcomes, checked 2026-09-04}
}