Source note · Webex AI Agent Studio scripted and autonomous agents
For scripted agents, handover to a human can be triggered by 4 configurable conditions: consecutive partial matches, consecutive fallback messages, consecutive repeated agent responses, or reaching the slot-filling retry limit.
Checked 2026-09-04
Handover on partial match - A number of consecutive partial matches in a session can initiate a handover. This number is configurable.
- Vendor
- Cisco
- Product
- Webex AI Agent Studio
- Subsystem
- Webex AI Agent Studio
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Webex AI Agent Studio Administration guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure agent handover
Cite this note
APA
WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-scripted-handover-four-triggers. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-scripted-handover-four-triggers
BibTeX
@misc{warmtransfer-claim-wxcc-aas-scripted-handover-four-triggers,
title = {Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-scripted-handover-four-triggers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-aas-scripted-handover-four-triggers},
note = {Source note wxcc-aas-scripted-handover-four-triggers, checked 2026-09-04}
}