Source note · Webex AI Agent Studio scripted and autonomous agents
On digital channels the AI Agent node in the Webex Connect flow builder exposes error outcomes (onError, onInvalidCustomerID, onInvalidMessage), success outcomes (onSuccess, onAgentHandover) and a timeout outcome, onTimeOut, which fires when the agent has not responded within 15 seconds.
Checked 2026-09-04
onTimeOut - when the agent hasn't responded in not more than 15 seconds.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex AI Agent Studio
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agents in flow, Digital, Node Outcomes
Cite this note
APA
WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-digital-node-outcomes-and-15s-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-digital-node-outcomes-and-15s-timeout
BibTeX
@misc{warmtransfer-claim-wxcc-aas-digital-node-outcomes-and-15s-timeout,
title = {Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-digital-node-outcomes-and-15s-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-aas-digital-node-outcomes-and-15s-timeout},
note = {Source note wxcc-aas-digital-node-outcomes-and-15s-timeout, checked 2026-09-04}
}