Source note · Webex AI Agent Studio scripted and autonomous agents
In cloud Webex Contact Center the integration point is the Virtual Agent V2 activity in Flow Designer, where a Contact Center AI Config selector offers Webex AI Agent Scripted or Webex AI Agent Autonomous and the flow author then chooses a published agent.
Checked 2026-09-04
Select Webex AI Agent Scripted from the Contact Center AI Config drop-down list.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex AI Agent Studio
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agents in flow, Voice
Cite this note
APA
WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-cloud-uses-virtual-agent-v2-activity. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-cloud-uses-virtual-agent-v2-activity
BibTeX
@misc{warmtransfer-claim-wxcc-aas-cloud-uses-virtual-agent-v2-activity,
title = {Webex AI Agent Studio scripted and autonomous agents: source note wxcc-aas-cloud-uses-virtual-agent-v2-activity},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-aas-cloud-uses-virtual-agent-v2-activity},
note = {Source note wxcc-aas-cloud-uses-virtual-agent-v2-activity, checked 2026-09-04}
}