For Contact Center Enterprise and Packaged CCE, Webex AI Agent voice support requires Cisco Unified CVP, Cisco VVB and Cloud Connect to be on release 15.0(1) ES202511 or later.

fact · verified 2026-09-04

Ensure that the following components are on release 15.0(1) ES202511 or later: Cisco Unified CVP, Cisco VVB, and Cloud Connect.
Vendor
Cisco
Product
Cisco Contact Center Enterprise
Subsystem
Webex AI Agent Studio
Deployment
contact-center-enterprise
Region
not restricted
Release range
15.0(1) ES202511 or later
Status
fact
Confidence
0.90
Verified
2026-09-04

Sources

Cite this claim

APA

WarmTransfer. (2026, September 4). Webex AI Agent Studio scripted and autonomous agents: claim wxcc-aas-cce-voice-requires-15-0-1-es202511. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-aas-cce-voice-requires-15-0-1-es202511

BibTeX

@misc{warmtransfer-claim-wxcc-aas-cce-voice-requires-15-0-1-es202511,
  title  = {Webex AI Agent Studio scripted and autonomous agents: claim wxcc-aas-cce-voice-requires-15-0-1-es202511},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-aas-cce-voice-requires-15-0-1-es202511},
  note   = {Claim wxcc-aas-cce-voice-requires-15-0-1-es202511, verified 2026-09-04}
}

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