A campaign contact's business outcome and telephony outcome are set from the agent's wrap-up code and a defined wrap-up code takes priority over a business outcome set in the Agent Desktop.
Checked 2026-09-15
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outbound campaigns
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Webex Contact Center Campaign Manager User Guide version 4.2.1.2507 — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Campaign Manager User Guide, outcomes and wrap-up codes
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Contact Center preview and progressive outbound campaigns: source note wxcamp-outcome-comes-from-the-wrap-up-code. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcamp-outcome-comes-from-the-wrap-up-code
BibTeX
@misc{warmtransfer-claim-wxcamp-outcome-comes-from-the-wrap-up-code,
title = {Webex Contact Center preview and progressive outbound campaigns: source note wxcamp-outcome-comes-from-the-wrap-up-code},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcamp-outcome-comes-from-the-wrap-up-code},
note = {Source note wxcamp-outcome-comes-from-the-wrap-up-code, checked 2026-09-15}
}