A call segment is typically composed of 2 call detail records, an originating and a terminating leg, but a public switched telephone network call may generate only the terminating leg from the Webex Calling perspective.
Checked 2026-09-05
in scenarios involving PSTN calls, only a single call leg (the terminating leg for the Webex user) may be generated from the Webex Calling perspective.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · What is a call segment callout
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-segment-is-two-cdrs-except-pstn. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-segment-is-two-cdrs-except-pstn
BibTeX
@misc{warmtransfer-claim-wxc-tr-segment-is-two-cdrs-except-pstn,
title = {Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-segment-is-two-cdrs-except-pstn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-segment-is-two-cdrs-except-pstn},
note = {Source note wxc-tr-segment-is-two-cdrs-except-pstn, checked 2026-09-05}
}