For public telephone network calls through a cloud connected provider or a local gateway, hop data is collected from the Webex Calling cloud and not from the public network endpoint.
Checked 2026-09-05
For PSTN calls through CCPP or local gateway, the data collection is from the Webex Calling cloud and not from the PSTN endpoint.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · paragraph introducing the hop quality thresholds
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-pstn-hop-data-from-cloud-not-endpoint. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-pstn-hop-data-from-cloud-not-endpoint
BibTeX
@misc{warmtransfer-claim-wxc-tr-pstn-hop-data-from-cloud-not-endpoint,
title = {Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-pstn-hop-data-from-cloud-not-endpoint},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-pstn-hop-data-from-cloud-not-endpoint},
note = {Source note wxc-tr-pstn-hop-data-from-cloud-not-endpoint, checked 2026-09-05}
}