Cisco maps no-media conditions to the party responsible for fixing them: media not received from a local gateway is for the customer administrator to investigate, while media not received from cloud public network or not sent to the receiver is addressed by Webex engineering.
Checked 2026-09-05
Webex isn't receiving media from the Local Gateway. A customer administrator must investigate the issue.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshooting media quality issues, no-media issue bullet list
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-no-media-causes-name-a-liable-party. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-no-media-causes-name-a-liable-party
BibTeX
@misc{warmtransfer-claim-wxc-tr-no-media-causes-name-a-liable-party,
title = {Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-no-media-causes-name-a-liable-party},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-no-media-causes-name-a-liable-party},
note = {Source note wxc-tr-no-media-causes-name-a-liable-party, checked 2026-09-05}
}