Claim record · Webex Calling call quality troubleshooting in Control Hub
For an off-net call through a local gateway, the end-to-end experience and receive stream metrics of the callee are not available because those metrics are not transmitted to the Webex Calling cloud.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Off-net PSTN through Local Gateway, item 4
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: claim wxc-tr-local-gateway-callee-metrics-not-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-local-gateway-callee-metrics-not-available
BibTeX
@misc{warmtransfer-claim-wxc-tr-local-gateway-callee-metrics-not-available,
title = {Webex Calling call quality troubleshooting in Control Hub: claim wxc-tr-local-gateway-callee-metrics-not-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-local-gateway-callee-metrics-not-available},
note = {Claim wxc-tr-local-gateway-callee-metrics-not-available, verified 2026-09-05}
}