Claim record · Webex Calling call quality troubleshooting in Control Hub
A hop is graded good when the media relay point reports packet loss below 2.5 percent, latency or round trip time below 200 milliseconds, and jitter below 75 milliseconds.
fact · verified 2026-09-05
Packet loss less than 2.5%. Latency or RTT less than 200 ms. Jitter less than 75 ms.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshooting media quality issues, hop grading bullet list
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: claim wxc-tr-hop-thresholds-2-5-200-75. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-hop-thresholds-2-5-200-75
BibTeX
@misc{warmtransfer-claim-wxc-tr-hop-thresholds-2-5-200-75,
title = {Webex Calling call quality troubleshooting in Control Hub: claim wxc-tr-hop-thresholds-2-5-200-75},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-hop-thresholds-2-5-200-75},
note = {Claim wxc-tr-hop-thresholds-2-5-200-75, verified 2026-09-05}
}