A Webex Calling call is graded good when the endpoint reports packet loss below 5 percent, latency or round trip time below 400 milliseconds, and jitter below 150 milliseconds.
Checked 2026-09-05
Packet loss less than 5%. Latency or Round Trip Time (RTT) less than 400 ms. Jitter less than 150 ms.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshooting media quality issues, end-to-end grading bullet list
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-endpoint-thresholds-5-400-150. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-endpoint-thresholds-5-400-150
BibTeX
@misc{warmtransfer-claim-wxc-tr-endpoint-thresholds-5-400-150,
title = {Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-endpoint-thresholds-5-400-150},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-endpoint-thresholds-5-400-150},
note = {Source note wxc-tr-endpoint-thresholds-5-400-150, checked 2026-09-05}
}