The Control Hub call quality drop alert defines good as both video and audio streams below 150 milliseconds jitter, 400 milliseconds latency and 5 percent packet loss, and poor as both streams above all 3.
Checked 2026-09-05
Good -Both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%.
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Notifications in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Add a call quality drop alert
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-alert-thresholds-match-endpoint-figures. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-alert-thresholds-match-endpoint-figures
BibTeX
@misc{warmtransfer-claim-wxc-tr-alert-thresholds-match-endpoint-figures,
title = {Webex Calling call quality troubleshooting in Control Hub: source note wxc-tr-alert-thresholds-match-endpoint-figures},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-alert-thresholds-match-endpoint-figures},
note = {Source note wxc-tr-alert-thresholds-match-endpoint-figures, checked 2026-09-05}
}