Claim record · Webex Calling call quality troubleshooting in Control Hub
The Control Hub call quality drop alert defines good as both video and audio streams below 150 milliseconds jitter, 400 milliseconds latency and 5 percent packet loss, and poor as both streams above all 3.
fact · verified 2026-09-05
Good -Both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%.
- Vendor
- Cisco
- Product
- Webex
- Subsystem
- Control Hub troubleshooting and media quality
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Notifications in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Add a call quality drop alert
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Calling call quality troubleshooting in Control Hub: claim wxc-tr-alert-thresholds-match-endpoint-figures. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-tr-alert-thresholds-match-endpoint-figures
BibTeX
@misc{warmtransfer-claim-wxc-tr-alert-thresholds-match-endpoint-figures,
title = {Webex Calling call quality troubleshooting in Control Hub: claim wxc-tr-alert-thresholds-match-endpoint-figures},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxc-tr-alert-thresholds-match-endpoint-figures},
note = {Claim wxc-tr-alert-thresholds-match-endpoint-figures, verified 2026-09-05}
}