Claim record · The Analyzer record model
The record model is 2 activity and session pairs plus 1 leg record: an activity record is a single step and a session record is a sequence of them, on the customer side and the agent side, and the Queue Record is the only leg-shaped type.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record type definitions in the appendix
Cite this claim
APA
WarmTransfer. (2026, September 5). The Analyzer record model: claim wxanlz-two-pairs-and-a-leg. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxanlz-two-pairs-and-a-leg
BibTeX
@misc{warmtransfer-claim-wxanlz-two-pairs-and-a-leg,
title = {The Analyzer record model: claim wxanlz-two-pairs-and-a-leg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxanlz-two-pairs-and-a-leg},
note = {Claim wxanlz-two-pairs-and-a-leg, verified 2026-09-05}
}