Source note · The Analyzer record model
The Analyzer guide names 5 record types: Customer Activity Record, Customer Session Record, Agent Activity Record, Agent Session Record and Queue Record.
Checked 2026-09-05
Analyzer enhances visualization creation by adding Queue Record as a new record type to the existing CSR, CAR, ASR and AAR record types.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Types of Records Available in Each Repository table
Cite this note
APA
WarmTransfer. (2026, September 5). The Analyzer record model: source note wxanlz-five-record-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxanlz-five-record-types
BibTeX
@misc{warmtransfer-claim-wxanlz-five-record-types,
title = {The Analyzer record model: source note wxanlz-five-record-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxanlz-five-record-types},
note = {Source note wxanlz-five-record-types, checked 2026-09-05}
}