Source note · The Analyzer record model
The contact session identifier appears in the Customer Session Record, the Customer Activity Record, the Agent Activity Record and the Queue Record, and not in the Agent Session Record.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Field lists of the 5 record types
Cite this note
APA
WarmTransfer. (2026, September 5). The Analyzer record model: source note wxanlz-contact-session-id-is-the-cross-record-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxanlz-contact-session-id-is-the-cross-record-key
BibTeX
@misc{warmtransfer-claim-wxanlz-contact-session-id-is-the-cross-record-key,
title = {The Analyzer record model: source note wxanlz-contact-session-id-is-the-cross-record-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxanlz-contact-session-id-is-the-cross-record-key},
note = {Source note wxanlz-contact-session-id-is-the-cross-record-key, checked 2026-09-05}
}