Source note · Cisco AI transparency technical notes
Cisco states that Auto CSAT output should not be used in isolation to measure agent performance, penalise or compensate agents, or inform employment decisions.
Checked 2026-09-05
The model's output should not be used in isolation for the purpose of measuring agent performance, penalizing or compensating agents, or informing decisions on an agent's employment and right to work.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI transparency and model disclosure
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Auto CSAT - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Usage Guidelines
Cite this note
APA
WarmTransfer. (2026, September 5). Cisco AI transparency technical notes: source note wxai-tn-csat-must-not-be-used-in-isolation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxai-tn-csat-must-not-be-used-in-isolation
BibTeX
@misc{warmtransfer-claim-wxai-tn-csat-must-not-be-used-in-isolation,
title = {Cisco AI transparency technical notes: source note wxai-tn-csat-must-not-be-used-in-isolation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxai-tn-csat-must-not-be-used-in-isolation},
note = {Source note wxai-tn-csat-must-not-be-used-in-isolation, checked 2026-09-05}
}