Source note · Cisco AI transparency technical notes
Cisco states it does not use customer content to fine-tune or train the summarization models, and separately reports Microsoft's representation that Microsoft does not use customer data to improve Azure OpenAI models.
Checked 2026-09-05
Cisco does not use customer content to fine tune or train the models used to deliver Webex Contact Center summarization features. Microsoft represents that it does not use customer data to improve Azure OpenAI models.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI transparency and model disclosure
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Call Summaries and Handoff to Agent - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Data Sources for Training and Evaluation
Cite this note
APA
WarmTransfer. (2026, September 5). Cisco AI transparency technical notes: source note wxai-tn-call-summaries-no-customer-training. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxai-tn-call-summaries-no-customer-training
BibTeX
@misc{warmtransfer-claim-wxai-tn-call-summaries-no-customer-training,
title = {Cisco AI transparency technical notes: source note wxai-tn-call-summaries-no-customer-training},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxai-tn-call-summaries-no-customer-training},
note = {Source note wxai-tn-call-summaries-no-customer-training, checked 2026-09-05}
}