Source note · Cisco AI transparency technical notes
Webex Contact Center summarization uses GPT-3.5 Turbo and GPT-4o Mini through the Microsoft Azure OpenAI Service API.
Checked 2026-09-05
Webex Contact Center summarization features specifically leverage GPT-3.5 Turbo and GPT-4o Mini via the Microsoft Azure OpenAI Service API.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI transparency and model disclosure
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Contact Center: Call Summaries and Handoff to Agent - AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Architecture
Cite this note
APA
WarmTransfer. (2026, September 5). Cisco AI transparency technical notes: source note wxai-tn-call-summaries-models-gpt35-and-gpt4o-mini. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxai-tn-call-summaries-models-gpt35-and-gpt4o-mini
BibTeX
@misc{warmtransfer-claim-wxai-tn-call-summaries-models-gpt35-and-gpt4o-mini,
title = {Cisco AI transparency technical notes: source note wxai-tn-call-summaries-models-gpt35-and-gpt4o-mini},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxai-tn-call-summaries-models-gpt35-and-gpt4o-mini},
note = {Source note wxai-tn-call-summaries-models-gpt35-and-gpt4o-mini, checked 2026-09-05}
}