Source note · Cisco AI transparency technical notes
Scripted Webex AI Agents use 1 of 2 natural language understanding engines, Swiftmatch or Mindmeld, both hosted in Webex Contact Center infrastructure so that training data and models stay within the customer's control.
Checked 2026-09-05
Both engines are hosted in Webex Contact Center infrastructure to ensure that proprietary training data and models always remain within the customer's control.
- Vendor
- Cisco
- Product
- Webex AI Agent
- Subsystem
- AI transparency and model disclosure
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex AI Agent AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · section 2 Model Overview
Cite this note
APA
WarmTransfer. (2026, September 5). Cisco AI transparency technical notes: source note wxai-tn-agent-scripted-nlu-engines-in-wxcc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxai-tn-agent-scripted-nlu-engines-in-wxcc
BibTeX
@misc{warmtransfer-claim-wxai-tn-agent-scripted-nlu-engines-in-wxcc,
title = {Cisco AI transparency technical notes: source note wxai-tn-agent-scripted-nlu-engines-in-wxcc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxai-tn-agent-scripted-nlu-engines-in-wxcc},
note = {Source note wxai-tn-agent-scripted-nlu-engines-in-wxcc, checked 2026-09-05}
}