Cisco states that customers may enable call recording for voice interactions handled by Webex AI Agents, and publishes no retention period for recordings or for agent transaction data, deferring retention to Offer Disclosures on the Trust Portal.

fact · verified 2026-09-05

Vendor
Cisco
Product
Webex AI Agent
Subsystem
AI transparency and model disclosure
Deployment
cloud
Region
not restricted
Release range
current as of 2026-09-05
Status
fact
Confidence
0.90
Verified
2026-09-05

Sources

Cite this claim

APA

WarmTransfer. (2026, September 5). Cisco AI transparency technical notes: claim wxai-tn-agent-recording-is-customer-enabled. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxai-tn-agent-recording-is-customer-enabled

BibTeX

@misc{warmtransfer-claim-wxai-tn-agent-recording-is-customer-enabled,
  title  = {Cisco AI transparency technical notes: claim wxai-tn-agent-recording-is-customer-enabled},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxai-tn-agent-recording-is-customer-enabled},
  note   = {Claim wxai-tn-agent-recording-is-customer-enabled, verified 2026-09-05}
}

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