A supervisor is dropped when the agent they were monitoring exits, unless another agent remains, in which case they stay on the call regardless of who they began monitoring.
Checked 2026-09-05
A supervisor can stay on the call as long as there's at least one agent present, regardless of who they initially started monitoring.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Actions each conference call participant can perform, supervisor monitoring row
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-supervisor-follows-the-remaining-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-supervisor-follows-the-remaining-agent
BibTeX
@misc{warmtransfer-claim-wxagent-supervisor-follows-the-remaining-agent,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-supervisor-follows-the-remaining-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-supervisor-follows-the-remaining-agent},
note = {Source note wxagent-supervisor-follows-the-remaining-agent, checked 2026-09-05}
}