A supervisor cannot monitor or barge into a call in the wrap up state, and a monitoring session already started continues.
Checked 2026-09-05
Supervisors can't monitor or barge into a call that is in 'wrap up' state. However, they can continue monitoring if they have already started.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Actions each conference call participant can perform, supervisor monitoring row
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-supervisor-cannot-monitor-a-wrap-up. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-supervisor-cannot-monitor-a-wrap-up
BibTeX
@misc{warmtransfer-claim-wxagent-supervisor-cannot-monitor-a-wrap-up,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-supervisor-cannot-monitor-a-wrap-up},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-supervisor-cannot-monitor-a-wrap-up},
note = {Source note wxagent-supervisor-cannot-monitor-a-wrap-up, checked 2026-09-05}
}