Consulting or transferring to a collaboration-tool expert requires the administrator to have enabled State Synchronization, on the Tenant Settings desktop page or on the desktop profile's collaboration section or both.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Transfer a call, Organization option
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-state-synchronization-gates-collaboration-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-state-synchronization-gates-collaboration-transfer
BibTeX
@misc{warmtransfer-claim-wxagent-state-synchronization-gates-collaboration-transfer,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-state-synchronization-gates-collaboration-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-state-synchronization-gates-collaboration-transfer},
note = {Source note wxagent-state-synchronization-gates-collaboration-transfer, checked 2026-09-05}
}