Cisco warns that where voicemail, call forwarding or call waiting is enabled on an agent number and the reroute on no answer timer is longer than the voicemail timer, calls may be routed to voicemail and marked connected once they reach the telephony layer.
Checked 2026-09-05
WxCC marks the call as connected once it reaches the telephony layer and cannot detect if the call is forwarded to voicemail
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Transfer a call, Organization option
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-rona-timer-against-voicemail-timer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-rona-timer-against-voicemail-timer
BibTeX
@misc{warmtransfer-claim-wxagent-rona-timer-against-voicemail-timer,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-rona-timer-against-voicemail-timer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-rona-timer-against-voicemail-timer},
note = {Source note wxagent-rona-timer-against-voicemail-timer, checked 2026-09-05}
}