Only the primary agent may drop a participant from a voice conference, the primary agent is the one present longest, and if they leave the longest-present remaining agent takes that ability.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Drop a participant from a conference call
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-primary-agent-succession-by-seniority. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-primary-agent-succession-by-seniority
BibTeX
@misc{warmtransfer-claim-wxagent-primary-agent-succession-by-seniority,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-primary-agent-succession-by-seniority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-primary-agent-succession-by-seniority},
note = {Source note wxagent-primary-agent-succession-by-seniority, checked 2026-09-05}
}