The agent call article opens by saying what an agent may do depends on permissions assigned by an administrator, and the word permission does not occur again in it; every concrete gate it names is a desktop profile setting or a Control Hub toggle.
field report · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- field report
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, whole article
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-permission-named-once-then-never. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-permission-named-once-then-never
BibTeX
@misc{warmtransfer-claim-wxagent-permission-named-once-then-never,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-permission-named-once-then-never},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-permission-named-once-then-never},
note = {Source note wxagent-permission-named-once-then-never, checked 2026-09-05}
}