No agent article states how many calls an agent may hold at once; the only stated concurrency figure is a data centre or tenant cap on concurrent calls and the only stated party figure is 8 conference participants.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Get started with Agent Desktop, Sign in to Agent Desktop and Manage your calls in Agent Desktop, counted against the rendered article
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-hold-count-never-stated. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-hold-count-never-stated
BibTeX
@misc{warmtransfer-claim-wxagent-hold-count-never-stated,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-hold-count-never-stated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-hold-count-never-stated},
note = {Source note wxagent-hold-count-never-stated, checked 2026-09-05}
}