On a transfer to an entry point, a global variable with the same name but a different data type in the receiving flow is not carried over.
Checked 2026-09-05
If flow1 and flow2 have variable var1 with data type Integer in flow1 and String in flow2, then var1 isn't carried over from flow1 to flow2.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Transfer a call, Entry point option
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-flow-variable-type-mismatch-dropped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-flow-variable-type-mismatch-dropped
BibTeX
@misc{warmtransfer-claim-wxagent-flow-variable-type-mismatch-dropped,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-flow-variable-type-mismatch-dropped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-flow-variable-type-mismatch-dropped},
note = {Source note wxagent-flow-variable-type-mismatch-dropped, checked 2026-09-05}
}