A contact transferred to an entry point or queue is not connected to the agent who handled them before.
fact · verified 2026-09-05
the system ensures the contact is not connected to the same agent who handled them before
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Transfer a call, Entry point option
Cite this claim
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: claim wxagent-entry-point-transfer-avoids-the-same-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-entry-point-transfer-avoids-the-same-agent
BibTeX
@misc{warmtransfer-claim-wxagent-entry-point-transfer-avoids-the-same-agent,
title = {What an agent can do on a call and what the desktop withdraws: claim wxagent-entry-point-transfer-avoids-the-same-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-entry-point-transfer-avoids-the-same-agent},
note = {Claim wxagent-entry-point-transfer-avoids-the-same-agent, verified 2026-09-05}
}