The consult target list shows agents in the Available and Idle states and the transfer target list shows only agents in the Available state, and a call cannot be transferred to an agent in Wrap Up.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage your calls in Agent Desktop, Initiate a consult step 2 and Transfer a call step 2
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-consult-and-transfer-lists-differ. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-consult-and-transfer-lists-differ
BibTeX
@misc{warmtransfer-claim-wxagent-consult-and-transfer-lists-differ,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-consult-and-transfer-lists-differ},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-consult-and-transfer-lists-differ},
note = {Source note wxagent-consult-and-transfer-lists-differ, checked 2026-09-05}
}