An agent cannot sign out while in an active conversation or in an ongoing monitoring task.
Checked 2026-09-05
You can't sign out if you are in an active conversation or in an ongoing monitoring task.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in to Agent Desktop, What to do next
Cite this note
APA
WarmTransfer. (2026, September 5). What an agent can do on a call and what the desktop withdraws: source note wxagent-cannot-sign-out-during-monitoring. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxagent-cannot-sign-out-during-monitoring
BibTeX
@misc{warmtransfer-claim-wxagent-cannot-sign-out-during-monitoring,
title = {What an agent can do on a call and what the desktop withdraws: source note wxagent-cannot-sign-out-during-monitoring},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxagent-cannot-sign-out-during-monitoring},
note = {Source note wxagent-cannot-sign-out-during-monitoring, checked 2026-09-05}
}