Claim record · Webex Workforce Optimization and quality management
Enabling sentiment analysis requires real-time transcription to be already enabled for the target queues and the associated call flows to be updated so that transcription actually starts.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- administration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Enable AI Quality Management Features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sentiment Analysis prerequisites
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Workforce Optimization and quality management: claim wfoqm-sentiment-requires-transcription. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoqm-sentiment-requires-transcription
BibTeX
@misc{warmtransfer-claim-wfoqm-sentiment-requires-transcription,
title = {Webex Workforce Optimization and quality management: claim wfoqm-sentiment-requires-transcription},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoqm-sentiment-requires-transcription},
note = {Claim wfoqm-sentiment-requires-transcription, verified 2026-09-05}
}