Source note · Webex Workforce Optimization and quality management
Real-time transcription requires an administrator to insert a Start Media Stream activity after the AgentAnswered event in Flow Designer and then save and publish the flow before transcription starts on calls routed through it.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- administration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Enable AI Quality Management Features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Real-time transcriptions procedure
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Workforce Optimization and quality management: source note wfoqm-rt-transcription-flow-activity. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoqm-rt-transcription-flow-activity
BibTeX
@misc{warmtransfer-claim-wfoqm-rt-transcription-flow-activity,
title = {Webex Workforce Optimization and quality management: source note wfoqm-rt-transcription-flow-activity},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoqm-rt-transcription-flow-activity},
note = {Source note wfoqm-rt-transcription-flow-activity, checked 2026-09-05}
}