Source note · Webex Workforce Optimization and quality management
The Auto CSAT walkthrough directs administrators to enable Auto CSAT from a queue level settings section and to choose all queues or specific queues which contradicts the same article's feature table giving Auto CSAT an agent scope.
disputed · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- administration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Enable AI Quality Management Features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · feature table row Auto CSAT compared with the Auto CSAT walkthrough
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Workforce Optimization and quality management: source note wfoqm-auto-csat-scope-contradiction. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoqm-auto-csat-scope-contradiction
BibTeX
@misc{warmtransfer-claim-wfoqm-auto-csat-scope-contradiction,
title = {Webex Workforce Optimization and quality management: source note wfoqm-auto-csat-scope-contradiction},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoqm-auto-csat-scope-contradiction},
note = {Source note wfoqm-auto-csat-scope-contradiction, checked 2026-09-05}
}