Claim record · Webex Workforce Optimization and quality management
Using AI Quality Management features additionally requires AI Assistant to be enabled in the user's profile access through the Desktop Experience setting.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Enable AI Quality Management Features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Workforce Optimization and quality management: claim wfoqm-ai-qm-requires-ai-assistant-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoqm-ai-qm-requires-ai-assistant-profile
BibTeX
@misc{warmtransfer-claim-wfoqm-ai-qm-requires-ai-assistant-profile,
title = {Webex Workforce Optimization and quality management: claim wfoqm-ai-qm-requires-ai-assistant-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoqm-ai-qm-requires-ai-assistant-profile},
note = {Claim wfoqm-ai-qm-requires-ai-assistant-profile, verified 2026-09-05}
}