Claim record · Webex Workforce Optimization and quality management
Supervisors can view and override AI evaluation scores and each override is captured as training data that feeds automatic model retraining.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- ai-models
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex AI Quality Management AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · human oversight section
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Workforce Optimization and quality management: claim wfoqm-ai-qm-override-retrains. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoqm-ai-qm-override-retrains
BibTeX
@misc{warmtransfer-claim-wfoqm-ai-qm-override-retrains,
title = {Webex Workforce Optimization and quality management: claim wfoqm-ai-qm-override-retrains},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoqm-ai-qm-override-retrains},
note = {Claim wfoqm-ai-qm-override-retrains, verified 2026-09-05}
}