Claim record · How Webex WFO records a Webex Contact Center interaction
The consultation portion of a warm transfer or conference is included in contact recordings.
disputed · verified 2026-09-15
The consultation portion of a warm transfer or conference is included in contact recordings.
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- Webex Contact Center integration
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- disputed
- Confidence
- 0.60
- Verified
- 2026-09-15
Sources
- Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integration guide, Complex call event types, Warm
Cite this claim
APA
WarmTransfer. (2026, September 15). How Webex WFO records a Webex Contact Center interaction: claim wfoint-warm-consultation-is-in-the-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoint-warm-consultation-is-in-the-recording
BibTeX
@misc{warmtransfer-claim-wfoint-warm-consultation-is-in-the-recording,
title = {How Webex WFO records a Webex Contact Center interaction: claim wfoint-warm-consultation-is-in-the-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoint-warm-consultation-is-in-the-recording},
note = {Claim wfoint-warm-consultation-is-in-the-recording, verified 2026-09-15}
}