Source note · How Webex WFO records a Webex Contact Center interaction
Screen recording is supported for the first agent in a call and is not supported for transferred call legs.
Checked 2026-09-15
Screen recording is supported for the first agent in a call. Screen recording is not supported for transferred call legs.
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- Webex Contact Center integration
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integration guide, screen recording note
Cite this note
APA
WarmTransfer. (2026, September 15). How Webex WFO records a Webex Contact Center interaction: source note wfoint-screen-recording-stops-at-the-first-leg. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoint-screen-recording-stops-at-the-first-leg
BibTeX
@misc{warmtransfer-claim-wfoint-screen-recording-stops-at-the-first-leg,
title = {How Webex WFO records a Webex Contact Center interaction: source note wfoint-screen-recording-stops-at-the-first-leg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoint-screen-recording-stops-at-the-first-leg},
note = {Source note wfoint-screen-recording-stops-at-the-first-leg, checked 2026-09-15}
}