Source note · How Webex WFO records a Webex Contact Center interaction
During a consultation Webex Contact Center records the customer only and not the agents while during a conference it records both the customer and the agents.
Checked 2026-09-15
During the consultation Webex Contact Center records the customer only not the agents. During the conference call Webex Contact Center records both the customer and the agents.
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- Webex Contact Center integration
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integration guide, appendix for version 1.0
Cite this note
APA
WarmTransfer. (2026, September 15). How Webex WFO records a Webex Contact Center interaction: source note wfoint-consult-records-the-customer-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoint-consult-records-the-customer-only
BibTeX
@misc{warmtransfer-claim-wfoint-consult-records-the-customer-only,
title = {How Webex WFO records a Webex Contact Center interaction: source note wfoint-consult-records-the-customer-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoint-consult-records-the-customer-only},
note = {Source note wfoint-consult-records-the-customer-only, checked 2026-09-15}
}