Claim record · How Webex WFO records a Webex Contact Center interaction
During a consultation Webex Contact Center records the customer only and not the agents while during a conference it records both the customer and the agents.
fact · verified 2026-09-15
During the consultation Webex Contact Center records the customer only not the agents. During the conference call Webex Contact Center records both the customer and the agents.
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- Webex Contact Center integration
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integration guide, appendix for version 1.0
Cite this claim
APA
WarmTransfer. (2026, September 15). How Webex WFO records a Webex Contact Center interaction: claim wfoint-consult-records-the-customer-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoint-consult-records-the-customer-only
BibTeX
@misc{warmtransfer-claim-wfoint-consult-records-the-customer-only,
title = {How Webex WFO records a Webex Contact Center interaction: claim wfoint-consult-records-the-customer-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoint-consult-records-the-customer-only},
note = {Claim wfoint-consult-records-the-customer-only, verified 2026-09-15}
}