Source note · How Webex WFO records a Webex Contact Center interaction
Webex WFO creates a separate contact for each agent who handles a call and gives every derivative leg the same associated contact identifier.
Checked 2026-09-15
Associated contact ID is the identifier that connects an original call with all derivative legs of the call that are recorded in Webex WFO.
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- Webex Contact Center integration
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Webex WFO and Webex Contact Center Integration Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integration guide, Associated contact ID and Complex call event types
Cite this note
APA
WarmTransfer. (2026, September 15). How Webex WFO records a Webex Contact Center interaction: source note wfoint-associated-contact-id-joins-the-legs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfoint-associated-contact-id-joins-the-legs
BibTeX
@misc{warmtransfer-claim-wfoint-associated-contact-id-joins-the-legs,
title = {How Webex WFO records a Webex Contact Center interaction: source note wfoint-associated-contact-id-joins-the-legs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfoint-associated-contact-id-joins-the-legs},
note = {Source note wfoint-associated-contact-id-joins-the-legs, checked 2026-09-15}
}