The workforce management standard report catalogues of the 2 variants share no report name in common; the New WFM guide lists reports such as Abandonment and Speed of Answer and Absence Time per Absence while the Classic WFM guide lists Agent Interval Agent Overtime and Agent Report Card.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- reporting
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex WFO User Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · WFM standard reports section compared across both user guides
Cite this note
APA
WarmTransfer. (2026, September 5). Classic WFM and New WFM variants of Webex Workforce Optimization: source note wfmvar-wfm-report-catalogues-disjoint. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmvar-wfm-report-catalogues-disjoint
BibTeX
@misc{warmtransfer-claim-wfmvar-wfm-report-catalogues-disjoint,
title = {Classic WFM and New WFM variants of Webex Workforce Optimization: source note wfmvar-wfm-report-catalogues-disjoint},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmvar-wfm-report-catalogues-disjoint},
note = {Source note wfmvar-wfm-report-catalogues-disjoint, checked 2026-09-05}
}