Cisco publishes and maintains 2 parallel documentation sets for Webex Workforce Optimization, 1 for Classic WFM and 1 for New WFM, covering the user guide the API reference the installation guide and the data import and export reference.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Workforce Optimization
- Subsystem
- product-variants
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Webex WFO User Guide For Deployments with New WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · front matter across ten guides
Cite this claim
APA
WarmTransfer. (2026, September 5). Classic WFM and New WFM variants of Webex Workforce Optimization: claim wfmvar-two-maintained-variants. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmvar-two-maintained-variants
BibTeX
@misc{warmtransfer-claim-wfmvar-two-maintained-variants,
title = {Classic WFM and New WFM variants of Webex Workforce Optimization: claim wfmvar-two-maintained-variants},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmvar-two-maintained-variants},
note = {Claim wfmvar-two-maintained-variants, verified 2026-09-05}
}