In cloud deployments only the tenant controls the keys that encrypt recordings and a second layer of encryption is embedded in the product that Cisco's own cloud operations cannot access either.
fact · verified 2026-09-15
only the tenant not Webex WFO Cloud Operations controls the keys used to encrypt recordings and these keys are stored in the tenant's database
- Vendor
- Cisco
- Product
- Cisco Webex WFO
- Subsystem
- recording security
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Webex WFO Design Guide For Deployments with Classic WFM — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Classic design guide, recording encryption
Cite this claim
APA
WarmTransfer. (2026, September 15). Classic WFM and New WFM variants of Webex Workforce Optimization: claim wfmvar-tenant-holds-the-recording-keys. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfmvar-tenant-holds-the-recording-keys
BibTeX
@misc{warmtransfer-claim-wfmvar-tenant-holds-the-recording-keys,
title = {Classic WFM and New WFM variants of Webex Workforce Optimization: claim wfmvar-tenant-holds-the-recording-keys},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfmvar-tenant-holds-the-recording-keys},
note = {Claim wfmvar-tenant-holds-the-recording-keys, verified 2026-09-15}
}